Your privacy matters to us. This policy explains exactly what personal data 33db collects, why we collect it, how we use it, and what rights you have over your own information. We've written it in plain language so you actually understand it.
Our Privacy Commitments
Before you read the full policy, here's a plain-language summary of the six things that matter most to players on 33db when it comes to privacy and data protection.
All data transmitted between your device and the 33db platform is protected using TLS encryption. Sensitive information — including payment details and identity documents — is stored using industry-standard encryption at rest. We don't store card numbers or full payment credentials on our servers.
33db does not sell, rent, or trade your personal information to third parties for marketing purposes. Full stop. The data you share with us is used to operate your account, process your transactions, and improve your experience on the platform — nothing else.
You have the right to access, correct, or request deletion of your personal data at any time. You can update most of your account information directly in your account settings. For data deletion requests or more complex queries, contact us at [email protected] and we'll respond within 30 days.
We only collect the data we actually need. Registration requires your name, email, date of birth, and contact details. Payment processing requires transaction information. We don't ask for data we don't have a clear reason to collect, and we don't hold onto data longer than necessary.
Where we share data with third-party service providers — such as payment processors and identity verification services — we do so only with partners who meet our data protection standards and are bound by appropriate data processing agreements. We vet every partner before sharing any player data.
We only send you marketing communications if you've opted in. You can update your communication preferences in your account settings at any time, or unsubscribe from any email using the link at the bottom of every message we send. Opting out of marketing does not affect transactional or account-related communications.
33db is an online casino and gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "33db", "we", "us", or "our", it means the company operating the 33db platform at 33db.io. We are the data controller responsible for the personal information you provide when using our platform.
This Privacy Policy applies to all personal data collected through the 33db website, mobile app, and any related services. It should be read alongside our Terms and Conditions, which govern your use of the platform as a whole. If you have any questions about how we handle your data, you can reach us at [email protected].
33db collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third parties as part of our verification processes. Here's a breakdown of what we collect and why:
| Category | Data Collected | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, username | Account creation and identity verification |
| Identity Verification | Government-issued ID, proof of address, selfie or photo | KYC compliance and age verification |
| Payment Data | bKash/Nagad account numbers, transaction IDs, deposit and withdrawal history | Processing deposits and withdrawals |
| Usage Data | Games played, bet amounts, session duration, login times | Platform improvement and responsible gaming monitoring |
| Technical Data | IP address, device type, browser, operating system | Security, fraud prevention, and platform optimisation |
| Communications | Support chat logs, emails, feedback submissions | Customer support and service improvement |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
The data 33db collects is used for specific, legitimate purposes. We don't use your data in ways you wouldn't reasonably expect. Here's how we use the information we hold about you:
Every time 33db processes your personal data, we do so on one of the following legal grounds:
33db does not sell your personal data. We share data only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties we may share data with include:
All third parties who process data on our behalf are required to handle it in accordance with applicable data protection laws and our own data protection standards. We do not permit third-party service providers to use your data for their own purposes beyond the specific service they provide to us.
33db uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the platform. They help us deliver a better, more personalised experience.
The types of cookies we use include:
33db retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
You have a number of rights in relation to the personal data 33db holds about you. These rights are not absolute and may be subject to certain conditions or limitations, but we will always respond to your requests promptly and transparently.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.
33db takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your account, please contact us immediately at [email protected]. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay.
The 33db platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 33db or provided us with personal data, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data promptly.
We use age verification measures during registration to prevent minors from accessing the platform. If we discover at any point that an account holder is under 18, the account will be closed immediately and any funds returned to the payment source.
33db may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you by email or via an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 33db platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33db handles your personal data, please get in touch with us. We take all privacy enquiries seriously and aim to respond within 30 days.
For formal data subject requests — such as access requests, erasure requests, or complaints — please email [email protected] with the subject line "Data Request" and a clear description of what you need. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.
Join thousands of players on 33db. Register in minutes, deposit with bKash or Nagad, and enjoy a secure, fair gaming experience backed by a privacy policy you can actually understand.